Scott

Hi Peter,

The following statement is based on representative performance.

As a customer I was very pleased with how your employee’s handled my account information and the sensitivity of my private matter. Not only did they show respect of my privacy they were vigilant to follow all ACCC/ASIC protocols. My relationships Manager Briar have a calm and relaxing tone. I was very pleased of how she handled the situation when I was frustrated. She may be still learning, but her job is her own and she handled it perfectly. I am also happy with the outcome of finalizing my account with both Briar and Koula as fast as I did. Senior Relationship manager Koula, also did a fantastic job with the speed and process of finalizing my account. I am very pleased with how both individuals worked as a team. You have a valuable team; I would just like to formally thank them both for a fantastic job.

Kind Regards,

Scott

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