Our customer commitment

ACM Group in early 2015 started working with one of Australia’s most respected community service agencies to continue to improve the team’s active listening, understanding of hardship and respectful communication with customers.

Relationship Managers are empowered to negotiate positive solutions with customers within a well-structured operating framework featuring in-built privacy compliance systems required at every point of contact.

ACM Group has a centralised department where financial counsellors, hardship customers and public trustees interact with specialist staff.