Customers can request access to their personal information by submitting a completed Identification and Information Access Request Form
In certain circumstances, ACM Group may be permitted to withhold or limit access to your personal information. In such instances, ACM Group will inform customers of the reasons for this approach where possible.
Customers are entitled to seek a correction to their personal information
ACM Group will take all reasonable steps to ensure that the personal information held by the company is accurate, relevant and up to date. If customers believe that the personal information held by ACM Group is not correct, they are able to contact the company’s highly trained dispute resolutions team on this email address firstname.lastname@example.org, or by writing to:
The Privacy Coordinator
C/- Compliance & Ethics
Level 16, 1 Oxford St
Darlinghurst NSW 2010.
Information requests will need to include copies of appropriate identification such as a passport or driver’s licence. If ACM Group is unable to correct the personal information of a customer, the customer will be advised of the reasons in writing. ACM Group endeavours to respond to such queries within 30 days of receipt of any request. ACM Group is entitled to charge a reasonable fee for the provision of your personal information.
Customers are entitled to make a complaint if it is believed that privacy has been compromised or that ACM Group has breached its obligations to protect privacy as contained in the Act. For further information please see How does ACM Group manage complaints?