How does ACM Group manage complaints?

ACM Group take any complaints seriously and endeavours to ensure a fair resolution for all parties is amicably negotiated within a reasonable timeframe. ACM Group strives to improve, modify or eliminate procedures based on any feedback from the resolution process.
If a customer wishes to make a complaint, they may contact our compliance department.

Address the complaint to:
Head of Compliance and Risk
ACM Group Ltd
Level 16, 1 Oxford Street
Darlinghurst NSW 2010
Alternatively we can be contacted via:
Phone: +61 1800 081 704
Fax: +61 2 9025 6324
compliance@acmgroup.com.au

It is important that all relevant details are provided in the complaint, including ACM Group Reference Number, important dates, clear details regarding the nature of the complaint and the preferred resolution.

If a customer is not satisfied with the resolution provided by ACM Group Ltd.’s International Dispute Resolution process, they can lodge a complaint with the Australian Financial Complaints Authority (AFCA). ACM Group is a member of the Australian Financial Complaints Authority (AFCA), an External Dispute Resolution scheme approved by ASIC and the ACCC.

 

Privacy complaints can also be dealt through AFCA, or alternatively with the Office of the Australian Information Commissioner (OAIC).

 

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call) [1]

In writing to: Australian Financial Complaints Authority (AFCA), GPO Box 3, Melbourne VIC 3001