ACM Group: What You Should Know

Established in 1982, ACM Group has over 35 years of Debt Purchasing experience. With a predominant focus on the finance, telecommunications, and utilities sectors, ACM group is the largest privately-owned debt acquisition company in Australia.

When you are in debt due to an overdue  bill, credit card payment, or loan, you might be contacted by ACM Group. We take a professional and positive approach when interacting with our customers and clients. With approximately 300 employees, we would like you to know what you would  expect when dealing with one of our representatives. This can be viewed on the links on this page.

 

How and When Can ACM Group Contact You?

We can contact you via different channels, including phone, mail and email., Visiting you in person ais a last option., this is only in cases where we are unable to make payment arrangements through the other channels.

We respect our customers’ privacy and will not provide any information regarding your financial situation to any other person without your permission.

We follow industry regulations and will not contact you on national public holidays. We will call you between 7.30am-9.00pm on weekdays, or 9.00am-9.00pm on weekends for no more than 3 times per week or 10 times per month.

 

What Will Happen When You’re Contacted by ACM Group

We will provide information about your account and any outstanding payment, explain the consequences that you might face if you choose not to pay, offer payment settlement arrangements or notify you of previous communication attempts regarding an payment plans. In certain circumstances, ACM Group advises that in case you receive a notice that you may have legal action commenced, you need to take action or seek legal advice immediately.

 

What ACM Group Won’t Do: Our Promise

We will not be threatening, trespass, or intimidate you in any way. We will not make false or misleading statements or engage in deceptive conduct in regards to your financial situation.

Our policies strictly dictate that we do not harass or verbally abuse customers. Also be assured that we do not take advantage of our customers.

 

What Should You Do When Contacted by ACM Group?

We request your cooperation to reach a mutual agreement for the best possible benefit of all parties. We are very professional and we understand your rights as well as ours.

You are asked to be honest about your financial situation, as this will impact the consequences regarding your debt. Our communication guidelines are constantly reviewed and monitored, so we ask you to respond to us when needed to arrange your payment plan and let us know whenever your contact details change.

 

Negotiations of Repayment & Hardship Variation

We may agree to provide extensions for your repayments in some circumstances. You should let us know as soon as possible if you are unable to make agreed payments on time.

You may want to change your repayment plan on the basis of hardship,. If you wish to do so, please contact us immediately.

While every effort will be made to reach a repayment agreement, in some cases we might reject repayment pans. to help prevent this situation please explain to us your circumstances in as much detail as possible.Also, let us know how much you can afford to pay.

 

Disputing a debt

In very rare cases, our records might show that you have a debt which you have already fully repaid tomthe previous owner of the debt. In such cases, we request that you forward any records or information that prove the debt has been settled in order to allow us to update your details.

 

From a compliance standpoint, there is a principal requirement to ensure debt collection practices are compliant with stated requirements under the Australian Consumer Law (ACL) and the ACCC/ASIC Guidelines. We welcome the opportunity to open lines of communication and work with customers to resolve any issues or concerns that they may have. Please feel free to contact us on 1800 081 704 or by email to compliance@acmgroup.com.au

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