How does the ACM Group manage complaints?
The ACM Group take any complaints seriously and endeavours to ensure a fair resolution for all parties is amicably negotiated within a reasonable timeframe. The ACM Group strives to improve, modify or eliminate procedures based on any feedback from the resolution process.
If a customer wishes to make a complaint, they may contact our compliance department.
Address the complaint to:
Head of Compliance and Risk
ACM Group Ltd
Level 16, 1 Oxford Street
Darlinghurst NSW 2010
Provide all relevant details in the complaint, including ACM Group Reference Number, important dates, clear details regarding the nature of the complaint and the preferred outcome.
ACM Group is a non-bank member of the Credit and Investment Ombudsman (CIO), an alternative dispute resolution service approved by the Australian Securities and Investments Commission (ASIC) and the Australian Competition and Consumer Commission (ACCC). If a customer is not satisfied with the outcome reached through ACM Group’s dispute resolution processes, they can contact the Credit and Investments Ombudsman (CIO) in writing to:
Credit and Investments Ombudsman
PO Box A252
South Sydney NSW 1235
The CIO also handles customer privacy issues.